Visual Watermark - Returns Policy

All our products offer trial periods, and we encourage our Customers to try it for free before purchasing to ensure they meet their expectations.

We grant our customers a possibility to return 100% of funds they spent on Visual Watermark license key purchased from https://www.visualwatermark.com (for license keys purchased elsewhere, look for the refund policy of that particular reseller). All full refund requests made within 30 days since the license key purchase are satisfied no matter what the reason is. The license key in question becomes blocked the moment the refund is issued.

After 30 days, all requests are considered individually and the decision whether to issue a refund is left up to Julia Nikitina.

We do not grant partial refunds for license keys’ upgrades and prolongations. Each case of partial refund request is discussed separately between Customer and Support, and satisfied only upon mutual agreement.

How do I request a refund?

To get a refund for license key(s) purchased on official website https://www.visualwatermark.com you need 1) to remove all watermarked photos and videos including those uploaded to social networks and sent to clients and 2) to contact the support team using our contact form or via email to helpme@visualwatermark.com.

Processing time will depend on payment method you have chosen and usually takes up to 5-10 business days.